Here are some Questions that we regularly answer for new & existing patients.
If you have a question you don't see the answer to, please don't hesitate to reach out to us.
What is your cancellation policy?
24-hour notice is required to avoid the full appointment fee billed to your account.
Where can I park?
Free one hour on-street parking is available on Cartier St. For free three hour on-street parking, walk a few blocks south to Delaware St. Lewis Street has metered 2-hour parking.
Does my insurance cover the services at your clinic?
Provincial health coverage (OHIP) covers some of the services offered by our Sports Medicine Phyisicians (inital assessments, imaging requisitions, prescriptions, etc.). The rest of our services are covered by majority of private health insurance plans. The specific amount of coverage will vary depending on your plan, so check with your insurance provider to know for sure.
Do I need a referral to see a therapist at your clinic?
No referral is necessary to see our therapists, however, referrals are strongly recommended if you are planning to see our Sports Medicine doctor and are currently under the care of a family phyisician who is part of a Family Health Organization (FHO). In regards to our other services, referrals are not necessary. However, most insurance plans will require a referral from a medical doctor for reimbursement for physiotherapy and registered massage therapy services. Check with your insurance provider to be sure.
What happens during my first visit?
Your initial assessment can take up to two hours. We ask that you fill out your intake forms online before arriving for your appointment. If you cannot do this in advance, we ask that you arrive 15 minutes early to fill out a paper copy of the forms.
How do I know when I have completed my treatment?
Upon your initial examination, the therapist will do a number of tests to help determine what is wrong. In addition to helping form a diagnosis, these tests will also be used to help determine progress. For example, if on initial examination for a low back complaint a certain test reveals one of the hip muscles is tight, then the correction of this test will then become a treatment outcome. Once this test (and any others that are identified as being problematic and related to your condition) are normalized then we will know that treatment is complete.
If I begin therapy at your clinic, will I be expected to keep going?
That’s entirely up to you. Some people only want to be treated for a specific pain or illness, and when the symptoms disappear they stop going. Others use Physiotherapy, Chiropractic, Active Release Techniques, Dry Needling, or Massage Therapy to maintain wellness and optimal mobility. Like a car, our bodies are subjected to continual stress, wear and tear. The texture of our soft tissue (muscle, tendon, fascia, ligaments) changes when subjected to this stress, and it benefits from a ‘tune-up’ every now and then. The treatment approach you choose is entirely up to you. Whatever you choose, we’re happy to help.
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